Data and Operations Intern

Los Angeles, California, United States | Full-time

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Role Summary:

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

As a Data and Operations Intern, you will be responsible for providing technology and platform related support to our Operations team, and to our client, Los Angeles Metropolitan Transit Authority (“LA Metro”) . Working collaboratively with the Operations team, you will assist with day to day tasks and troubleshoot issues to improve the microtransit service. You will get hands-on experience on RideCo’s technology platform and have a data-driven approach to transportation operations management. 

Note that this is a 4 to 12 month internship.

Your day-to-day responsibilities will include:

  • Data Collection: You will assist with data collection from different data sources. This includes pulling data from internal dashboards, client dashboards, survey data etc.
  • Data Analysis: You will perform ridership, fares, scheduling, mileage and other operational analysis
  • Platform Testing: You will assist with coordination and related mapping activities for virtual and live environments
  • On-site testing and support: You will support on-site testing of our software
  • Provide level 2 customer support via Zendesk (our support ticketing platform) to passengers and drivers regarding ride inquiries, general information requests, app navigation, routing, and payments
  • Prepare weekly summary reports to management outlining statistics around incoming tickets, nature of issues, resolution and response times. You will also assist with formatting monthly reports and presentations
  • Improve automation and tooling, continuously looking for ways to streamline and improve our current support processes
  • Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing
  • Assist Operations Team with other day-to-day activities and tasks

Preferred qualifications and experience:

  • Education: Currently enrolled at a University/College in LA County.
  • Computer savvy with intermediate skills in Microsoft Excel, Word and Powerpoint
  • Highly motivated with a growth mindset; strong desire to take on new challenges and learn as much as possible. Ability to work well with team members in a collaborative environment
  • Top-notch communicator: Strong written/oral communication and presentation skills
  • Location: Work from home. You might be asked to visit our reporting locations in Alhambra, Torrance and San Fernando Valley from time to time per the business needs
  • Willing to Travel locally within Los Angeles County 

Compensation:

  • Salary: $35,000-$41,600 Annually 

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as Los Angeles Metro, San Antonio Metro, Grab, and Calgary Transit.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this seamless experience and low-cost shared rides for vehicle fleet operators and their passengers. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.