Proposal Manager

Waterloo, Ontario, Canada | Full-time


Role Summary:

This role is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network of vehicles, and you’ll be one of the pioneers shaping this transformation. 

As a Proposal Manager, you’ll be responsible for owning the proposal submission process from end to end. This is a fast-paced, deadline-driven environment that requires you to blend project management and writing skills. To be successful you will write and compile exceptional proposals, product documentation, and enhance our internal submission process to help the company to win multi-million-dollar transit projects. You will develop a deep understanding of urban mobility challenges faced by transit operators. You will become an expert on communicating RideCo software’s value proposition and our data-driven approach to transit service design and operation. You will empower our sales and operations teams to be more effective in their roles by shaping RideCo’s message to the market.

Your day-to-day responsibilities will include:

  • Simultaneously managing several proposals ensuring each submission is complete, accurate, and high quality
  • Becoming the expert on each RFP, RFI, and RFQ you work on. You will have the most in-depth understanding of the submission requirements, proposal structure, and necessary forms
  • Writing exceptional proposal content that is strategically positioned against the unique needs and objectives of the customer. This will include the translation of technical concepts into concise and engaging narrative form
  • Working cross-functionally with sales and solutions engineering teams to compile the necessary material for the submission
  • Completing all necessary forms, and ensuring each is signed and included in the submission
  • Improving and enforcing style guidelines to ensure consistency in outgoing proposals
  • Enhancing internal procedures and document templates
  • Managing Freedom of Information Requests to maintain our competitive intelligence
  • Create and enhance templates for various types of solution proposals to different customer types
  • Enhance standardized workflows to structure the team’s efforts and manage the workflow to incorporate inputs from multiple authors in the right manner, for timely completion of the proposals and minimal errors
  • Maintain a digital knowledge base. Utilize digital tools such as wiki’s, FAQs, and knowledge base repositories to manage content in an accessible format for internal and external audiences
  • Educate: Continuously expand the collective knowledge-base of the company through multi-disciplinary learning and knowledge sharing

Preferred qualifications:

  • Education: University degree in Humanities, Science, or related discipline
  • Top-notch communicator: Exceptional written communication and presentation skills, with a portfolio that includes proposals, case studies, and e-books
  • Experience in proposal writing, technical writing, or B2B marketing role(s)
  • Tools proficiency: comfortable working with production or information management tools such as MS Word, Visio, Wikis, knowledge bases, Camtasia, or Adobe suite
  • Location: Based in Waterloo, Ontario, or willing to relocate

Compensation and benefits

  • Base Salary: $70K - $85K + performance-based commissions/bonus
  • Work-Life Balance: Flex time, work from home, vacation time
  • Benefits Plan: Dental, prescription, disability, massage, and more


Who we are:

RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as San Antonio Metro, Los Angeles Metro, Calgary Transit, and Grab.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this new mode of transit. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.