Senior Project Manager

Waterloo, Ontario, Canada | Full-time

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Role Summary:

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a small and rapidly growing client success team. 

As a Senior Project Manager, you’ll be responsible for managing multiple concurrent client projects from beginning to end, delivering customer success while ensuring adherence to scope, timeline, and budget.

Your day-to-day responsibilities will include:

  • Program management: Plan and execute initiatives as per the project timeline. Develop and administer the project budget and resource management. Help manage junior team members and subcontractors. Identify, assess, and mitigate risks. Facilitate communication and coordination between project stakeholders including transit planners, senior management, marketing, and operations staff.
  • Transportation service planning/modeling: Analyze and enhance transportation service plans collaboratively with the client’s transit planners and RideCo’s solutions planning and client success teams. Update the transit plans regularly based on data and learnings from live operations and input from stakeholders.
  • Support new service launches: Support the implementation team by assisting with service modeling, siting analysis, end-user training, managing subcontractors, testing, monitoring KPIs, and on-site activities.
  • Client stakeholder management: Build relationships with stakeholders, understand and manage expectations, provide status updates, identify and mitigate stakeholder concerns and risks, and facilitate collaborative decision making.
  • Prepare reports and presentations: Utilize reports and/or presentations to inform and influence stakeholders and decision-makers. Work with the project’s technical staff to distill insights into easily understandable and persuasive written communications, for a variety of stakeholders.
  • Mentor and coach: Advise team members to accomplish project goals and resolve technical/operational issues.
  • Drive continuous improvement: Build, maintain, and train internally on project management best practices for micro-transit rollouts. Collaboratively develop weekly/monthly actions to drive continuous improvements, and to achieve the service’s objectives (e.g. user experience, ridership, operating efficiency, financials, etc.). 
  • Improve internal processes and tooling: Identify ways to further automate and systematize our internal processes. Collaboratively champion internal process/tooling improvements. 
  • Educate: Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing.

Preferred qualifications:

  • Education: Post-secondary degree in Business/ Engineering/ Finance, or related discipline.
  • 3 to 8 years of experience in a technical project management role, preferably in one of the following sectors: transportation, enterprise software, logistics and supply chain.
  • Project Management certification: PMP or CAPM (or equivalent experience) considered an asset
  • Top-notch communicator: Strong written/oral communication and presentation skills. Experience preparing reports for management. 
  • Data Story-Teller: Proficient in Excel, MS Project, and other Microsoft Office and Project Management tools. Experience analyzing data and creating data-driven narratives and presentations. 
  • Location: Based in Waterloo, ON, or willing to relocate.
  • Willing to travel at least 25% of working time, as needed.

Compensation and benefits:

  • Base Salary: $90,000- $130,000 
  • Work-Life Balance: Flex time, work from home, vacation time
  • Benefits Plan: Dental, prescription, disability, massage, and more

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as San Antonio Metro, Los Angeles Metro, Calgary Transit, and Grab.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this new mode of transit. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.